1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Time

After your order has been processed, delivery time will depend on your location and the shipping method available at checkout.

Estimated delivery times are provided as a guide and are not guaranteed. Delays may occur due to circumstances outside our control, including weather, courier delays, holidays, customs procedures, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight, and available shipping method.

We may occasionally offer free shipping promotions, subject to the terms of the applicable promotion.

4. Tracking Information

When tracking is available for your order, we may provide tracking information after your package has been shipped.

Please allow some time for the shipping provider's tracking system to update after the shipment has been dispatched.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required contact information.

Braninn.com is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible at braninnstore@gmail.com. We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Delayed or Lost Packages

If your order is delayed, please check the tracking information first, if available.

If a package appears to be lost or has not been delivered within a reasonable period, please contact us at braninnstore@gmail.com with your order number.

We will work with the relevant shipping provider to investigate the issue and determine the appropriate solution.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at braninnstore@gmail.com.

We may ask you to provide photographs or videos of the package and the damaged product so that we can assess the situation and assist you.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at braninnstore@gmail.com as soon as possible.

Please include your order number and clear details of the issue. We will review the matter and provide an appropriate solution.

9. International Shipping

If international shipping is available, additional delivery time may apply.

Customers may be responsible for customs duties, import taxes, fees, or other charges imposed by the destination country. These charges are generally outside the control of Braninn.com.

Customers are responsible for complying with applicable laws and requirements in their destination country.

10. Delivery Attempts

If a shipping provider is unable to deliver your package because no one is available, the address is incorrect, or delivery requirements are not met, additional delivery attempts or charges may apply.

Braninn.com cannot guarantee delivery when the customer does not respond to the shipping provider or fails to provide the information required for delivery.

11. Changes to This Shipping Policy

Braninn.com reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have questions about shipping or your order, please contact us:

Braninn.com
Email: braninnstore@gmail.com