1. Eligibility for Returns

We accept returns for eligible products if:

• The return request is made within 7 days of receiving your order.
• The item is unused, unworn, and in its original condition.
• The item is returned with its original packaging, tags, accessories, and other included materials.
• The product is not damaged, altered, or used due to customer handling.

Some products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Used, worn, washed, or damaged products.
• Products without their original packaging or tags.
• Customized or personalized products, unless they arrive damaged or defective.
• Items marked as final sale or non-returnable at the time of purchase.
• Products that cannot reasonably be resold due to hygiene or safety considerations.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send an email to braninnstore@gmail.com with:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product and the problem.
• Any other information we may reasonably request.

After reviewing your request, we will determine the appropriate solution, which may include a replacement, return, refund, or other suitable resolution.

4. How to Request a Return

To request a return, contact us at:

Email: braninnstore@gmail.com

Please include your order number, the item you wish to return, and the reason for the return.

Do not send an item back before receiving return instructions from our team. Returns sent without prior approval may not be accepted.

5. Return Shipping

Unless the item received is damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part, such as sending the wrong item or a defective product, we may cover reasonable return shipping costs or provide an appropriate alternative.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed using the applicable original payment method, subject to the processing time of your payment provider.

Shipping charges may be non-refundable unless the return is the result of an error on our part or the product arrived damaged or defective.

7. Refund Processing Time

After a refund is approved, please allow additional time for your bank, card issuer, payment provider, or other financial institution to process and display the refund in your account.

Processing times may vary depending on the payment method used.

8. Exchanges

If you would like to exchange an item, please contact us at braninnstore@gmail.com.

Exchanges are subject to product availability and the applicable return conditions described in this policy.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check your bank or payment account.

If the refund is still missing after the applicable processing period, contact us at braninnstore@gmail.com, and we will assist you.

10. Changes to This Policy

Braninn.com reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Braninn.com
Email: braninnstore@gmail.com